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Partners that strengthen your Zendesk ecosystem

Great Zendesk results don’t come from one platform alone.
They come from the right combination of technology, expertise and collaboration.

Premium Plus works with a carefully selected ecosystem of partners to ensure Zendesk fits seamlessly into your organisation and delivers value at scale.

sweethawk
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SweethawkSweethawk extends Zendesk with productivity apps that help teams work faster, stay organised and improve agent efficiency.
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zuper
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ZuperZuper connects Zendesk with field service operations, enabling seamless scheduling, task management and customer communication.View Page
snapcall
SnapcallSnapCall brings contextual voice and video calls directly into Zendesk, allowing agents to handle conversations with full customer context.
PolyAI
PolyAIPolyAI delivers AI-powered voice assistants that handle complex customer conversations and integrate smoothly with Zendesk environments.
Adelante
AdelanteAdelanteCX supports organisations with CX strategy, maturity models and transformation programs aligned with Zendesk implementations.
frimio-1
FrimioFrimio helps organisations automate Zendesk workflows and approvals, reducing manual work and improving process consistency.
aircall-1
AircallAircall is a cloud-based phone solution that integrates seamlessly with Zendesk, enabling modern, scalable voice support.
i2
i2i2 provides advanced data, reporting and insight solutions that help organisations turn Zendesk data into actionable intelligence.
Sparkly
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SparklySparkly improves agent experience and engagement by adding smart productivity features to Zendesk workflows.Read More
surveypal
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SurveypalSurveypal enables advanced customer feedback and survey analytics, integrated with Zendesk to measure experience beyond tickets.Read More

 

"Very organized and excellent knowledge of products and business requirements."

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Kareem Basyounireviewer (Zendesk Marketplace)

Frequently Asked Questions

Why work with Premium Plus instead of buying apps directly

Marketplace apps can be powerful, but the impact depends on selection, configuration and adoption. Premium Plus helps you choose apps based on real workflows, implements them safely and keeps the overall setup coherent so you avoid complexity and rework.
Which types of Zendesk integrations do you support

We support integrations across key categories such as CRM, ERP, identity and security, voice and telephony, analytics and customer feedback. The exact choice depends on data ownership, compliance needs and how your teams work day to day.
How do you choose partners

We keep the ecosystem focused. Partners must add proven value in real Zendesk environments, integrate cleanly with Zendesk, and stay maintainable over time. We select quality over quantity to keep accountability high.
Can you recommend the right partner for our use case

Yes. We start with your service workflows, scale, regions and constraints. Then we advise on the best fit, for example voice solutions, workflow apps, field service connections or feedback tooling. The goal is the fastest route to impact without overengineering.
Can you support us after go live

Yes. We support ongoing improvement through optimisation, training and Premium Care. Partner tooling should remain aligned as your organisation evolves, not drift over time.
Are these partner solutions suitable for regulated industries

Yes, depending on requirements. We assess security, privacy and compliance needs upfront and recommend solutions that fit your governance model. This is especially important for identity, data and voice related integrations.

Looking for the right Zendesk ecosystem?

Whether you need integrations, voice solutions or a scalable CX architecture, we help you choose partners that fit your organisation, not just your tooling.

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