P+ Self service portal
The Premium Plus self-service portal gives you a single, structured place to manage your Zendesk subscription, services and collaboration with Premium Plus.
Available for free to all Premium Plus customers
Why we build this portal
As organisations grow, managing Zendesk becomes more complex. Licenses change, services evolve and multiple stakeholders become involved in decisions.
In practice, this often leads to:
- Fragmented information
- Unnecessary back-and-forth via email
- Lack of clarity on agreements and scope
The Premium Plus portal was created to solve this. It brings transparency, shared visibility and clear ownership to everything related to your Zendesk environment and partnership with Premium Plus.
A management layer around Zendesk
Zendesk remains the operational platform where service teams work with tickets, channels and customers.
The Premium Plus portal sits on top of that.
It supports the management, coordination and decision-making layer around Zendesk.
This includes visibility into subscriptions, services and collaboration with Premium Plus, without interfering with daily support operations.
What customers can do with the portal
Manage Zendesk subscriptions and licenses
Customers get a clear overview of their Zendesk plans, licenses and changes over time. This removes uncertainty and avoids dependency on email threads or manual tracking.
Track Premium Plus services and engagements
The portal shows which services are active, planned or completed, such as optimisation, training, Premium Care or consultancy work. This creates alignment across teams and stakeholders.
Centralise documentation and agreements
Contracts, service agreements and relevant documents are available in one shared location. Everyone works from the same information, at the same time.
Request changes with context
License or service requests can be submitted directly through the portal, with full background and scope. This reduces miscommunication and speeds up follow-up.
Create transparency and shared ownership
By giving all stakeholders access to the same overview, the portal reduces friction and creates a more transparent way of working between customers and Premium Plus.
Built for collaboration, not ticket handling
The Premium Plus portal is not a support desk and not a replacement for Zendesk tickets.
It is designed to support collaboration, planning and decision-making.
Zendesk handles the customer conversations.
The portal handles the partnership.
That separation keeps both environments clean and focused.
Part of working with Premium Plus
Access to the Premium Plus portal is included for Premium Plus customers. It is not sold as a standalone product, but offered as part of how we work.
For organisations considering Premium Plus, the portal often becomes a tangible example of what a structured, transparent partnership looks like in practice.
