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20201126_Kurt-Premium Plus_0240-bewerkt-1

AI agents for Zendesk

Let AI handle the repetitive questions so agents can focus on complex issues

AI agents work when you have repetitive questions, clean documentation, and clear workflows. They're not magic. They're automation that requires good content and proper setup.

Show me the themes

What AI agents actually do

AI agents are autonomous bots that answer customer questions without human involvement. They pull from your knowledge base, understand intent, and respond 24/7. But they're only as good as your content.

Most companies overestimate what AI can handle and underestimate the content work required. Before deploying AI agents, you need clean documentation, structured answers, and realistic expectations about what questions AI can reliably solve.

Most organisations underestimate how much time and technical expertise custom theme development requires. Premium Plus themes deliver professional results in days, not months, without requiring developer resources or ongoing maintenance headaches.

When AI agents make sense

High volume, low complexity

Hundreds of repetitive questions that follow predictable patterns
24/7 availability needed

Customers expect instant answers outside business hours
Documented knowledge

Clear, structured content that AI can reliably reference

 
 
 

See AI agents in action

Watch how properly configured AI agents handle common questions autonomously. From order status lookups to password resets, while escalating complex issues to human agents.

Watch demo
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How we implement AI agents

Content-first approach to autonomous resolution
Content audit first

Review and restructure your knowledge base so AI has clear, reliable source material
Intent mapping

Identify which questions AI can reliably handle vs which need human judgment
Answer templates

Create structured responses for common scenarios so AI delivers consistent quality
Escalation logic

Define when AI should hand off to humans — better to escalate early than give wrong answers
Integration setup

Connect to order systems, CRM, billing platforms so AI can pull real-time data
Performance tracking

Monitor resolution rate, accuracy, customer satisfaction, and continuous improvement

See what our clients say about AI implementation.

"Premium Plus didn't just turn on AI — they audited our entire knowledge base first. That content work made all the difference. Our AI agents now handle 45% of routine tickets autonomously."

 

 

Sarah van der Berg

Head of Customer Support | TechFlow B.V.

"We expected AI to be plug-and-play. Premium Plus set realistic expectations: content preparation takes time, but it's worth it. Six months in, we're seeing 60% deflection on order status queries."

 

Mark Jansen

Customer Experience Lead | ShopDirect

"The implementation roadmap was clear: audit content, test with pilots, refine before full launch. No shortcuts, just proper setup. Our agents now focus on complex issues while AI handles the repetitive stuff."

 

Lisa Vermeulen

Service Operations Manager | FinanceFirst

"Premium Plus helped us identify which questions AI could reliably handle vs which needed human judgment. That scoping work prevented us from over-promising and under-delivering to our customers."

 

 

Tom de Vries

VP Customer Success | CloudSystems

Frequently Asked Questions

What's the realistic deflection rate for AI agents?

Depends entirely on question types. For simple lookups (order status, account info), 60-80% is achievable. For complex product questions or troubleshooting, 20-40%. Overall, expect 30-50% deflection if you have good content and realistic scope. We help you identify which questions AI can reliably handle.
Will AI agents replace our human support team?

No. AI agents handle repetitive, low-complexity questions so human agents can focus on complex issues that require judgment, empathy, or problem-solving. Think of AI as handling Tier 0. The questions that don't need human intelligence.
How long does it take to deploy AI agents?

Pilot: 6-8 weeks. Full deployment: 12-16 weeks. Most of that time is content preparation,  auditing knowledge base, restructuring articles, creating answer templates. The actual AI configuration is fast; content quality takes time.
What if AI gives wrong answers?

That's why we start with content audit and pilot testing. We identify which questions AI can reliably handle, create structured answers, and set conservative escalation triggers. If AI isn't confident, it escalates to a human. Better to hand off early than give incorrect information.
Do we need Zendesk Advanced AI?

For basic AI agents, the standard AI add-on works. Advanced AI adds better intent recognition, custom training on your past tickets, and more sophisticated escalation logic. We'll assess your needs and recommend the right tier during discovery.
How do you measure AI agent success?

We track deflection rate (% tickets resolved without human), resolution accuracy (CSAT for AI interactions), escalation rate, and cost savings. The goal isn't maximum automation. It's reliable resolution for the questions AI can truly handle.
READY TO DEPLOY AI-AGENTS

Let's analyze your ticket volume, identify which questions AI can handle reliably, and build a content-first implementation plan.

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